Claim Denial and Service Limit inquiries through Contact Us
Attention: All Medical Providers

Effective August 1, 2015, all claim denial and service limit requests submitted through Contact Us will be issued a confirmation page that includes a date and time stamp instead of a service request number.

At the Contact Us form screen submit the claim denial or service limit request and the confirmation page will be displayed. A print button is provided at the lower right corner of the screen to print the confirmation for your records.

The Claims Processing Office will reply to the request using a new email address. This address Please do not send replies to this address.

Any additional or follow-up questions to your response should be submitted through Contact Us including the ticket number entered into the Other Comments field.

Note: Please be sure to add the email address to the Safe Senders list in the email system you use so it will not be blocked or received in your junk email folder.

This notice applies only to Claim Denial and Service Limit inquiries. All other types of Contact Us requests will continue to be issued a service request number and processed by the Medical Assistance Customer Service Center (MACSC).

If you have feedback or questions, please visit the HCA website for contact information.